1. General Policy
All sales of M-Sand are final and non-refundable. Due to the nature of construction materials, we do not accept returns or refunds once the product has been delivered.
2. Damaged or Wrong Products
Refunds or replacements will only be provided if:
- The product delivered is damaged during transport, or
- You received the wrong product compared to what you ordered.
Customers must notify us within 24 hours of delivery and provide supporting proof (such as photographs or videos).
3. Refund Processing
Once your claim is approved:
- A replacement product will be arranged, or
- A refund will be issued to the original payment method, typically within 7–10 business days.
4. Contact Information
If you have any questions or need to request a refund due to damaged or wrong products, please contact us:
Business Name: M-Sand by Maple Interiors
Email: maplemsands@gmail.com
Phone: +91 90191 22229
Address: #19, 11th Cross, Manjunathnagar, Magadi Road, Bangalore-560023